The focus of this activity is to gather evidence that the process is functioning as planned in the QMS, and is effective in producing the required results. Then there are many avenues for the auditor to gather information during the audit: reviewing records, talking to employees, analyzing key process data or even observing the process in action. A good audit plan can make sure that the process owner will get value out of the audit process.ģ) Conducting the Audit. An audit should start with a meeting of the process owner to make sure that the audit plan is complete and ready. This is when the auditor can review previous audits to see if any follow-up is required on comments or concerns previously found, and when the process owner can identify any areas that the auditor can look at to assist the process owner to identify information. The overall plan above is more of a guideline as to how often processes will be audited, and roughly when, but the confirmation allows the auditor and process owner to collaborate to determine the best time to review the process. This can allow the process owners to time the finish of any improvement projects that they are working on to be before the audit, so that they can gather valuable information on the implementation, or to request the auditors to focus on helping to gather information for other planned improvements.Ģ) Planning the Process Audit. The first step in planning the individual process audits is to confirm with the process owners when the audit will take place. If you were not to have a plan and went with surprise audits, the message that is given from senior management is “We don’t trust our employees.” By publishing the audit intentions, the message is that this is meant as a support to the process owners and the auditors are there to help. Below are five main steps that explain how to conduct an internal audit according to ISO 9001, and how they can best be used to focus the internal process owners on improvement of those processes.ġ) Planning the Audit Schedule. A key part of a good process is having an overall Audit Schedule that is readily available to let everyone know when each process will be audited over the upcoming cycle (usually a yearly schedule). They can help identify areas for improvement, or possibly complacency, which can help your process to run better, faster or more efficiently. In fact, as a process owner, the ISO 9001 Internal Audit process can be the best way to have an outside set of eyes take a close look at your process. 5) Follow-up on Issues or Improvements Found Steps in the internal audit
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